Your satisfaction is very important to us. Our policies apply to all orders regardless of which method you choose to place your order.
Finalizing Your Order:
In an effort to expedite order-processing time, we have automated many of our order processes. We cannot make any changes to an order once it is finalized. Please check your order carefully before you finalize it.
Our online shopping cart does NOT require you to place your credit card information online.
Cancelled orders will be subject to a cancellation fee of 20% or $5, whichever is higher. Any Preferred Customer Program points that are earned or redeemed will be lost if an order is cancelled.
Please be aware that payments made though PayPal may occasionally take a few days to clear. We have also discovered that their system sometimes goes down. This can prevent us from confirming the receipt of payment. We are not responsible for any delays in processing orders paid for through PayPal. Orders cannot be shipped until your payment clears. Orders of $150 or more paid for via PayPal must be shipped to an address that the PayPal system lists as being CONFIRMED. Please note that this is separate from verifying your account. You are able to confirm your address by logging into your PayPal account, going into the Profile Summary area, selecting Street Address, and then by clicking on the Confirm button on the bottom of the page. PayPal’s confirmation procedures may change, so if you have questions, please contact PayPal.
Although inanasoap.com tries to be as accurate as possible when describing products, inanasoap.com cannot guarantee the accuracy or completeness of the information that is provided via its Web site, telephone conversations or written/e-mail correspondence. It is up to the customer to adequately research the appropriate use and safety information for each item, including any governmental regulations in place for proper usage, labeling and sale.
Although our products are known to treat certain medical cases, information on our Web site is not intended to diagnose, treat, cure or prevent any disease.
By purchasing and using products sold by inanasoap.com, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase. You agree to carefully inspect all products upon arrival and report any problems or need for replacement immediately. You agree that you will not hold inanasoap.com liable for any problems that arise from your storage and use of the products.